Frequent questions (FAQ´s)

1. What is this product?

This bonus offers access to general medical care in all our Lanzarote centers. With the € 10 bonus, You can go without an appointment to any of our clinics (Costa Teguise, Puerto del Carmen and Playa Blanca) within the hours of attention. With the € 18 bonus, You can also request a medical visit at home, Available 24 hours. ”

2. Who is this product to?

This product is addressed to tourist (national or foreign) What a visit Lanzarote.

3. When can I buy the bonus?

You can acquire the bonus at any time during your stay on the island.

  • If you buy it within the first 6 hours After your arrival in Lanzarote, You can immediately activate the request for medical assistance.
  • If you acquire it After the 6 hours From your arrival, You must wait 24 hours to activate the first request.

For the first request for medical assistance is mandatory present proof of the date and time of arrival (plane ticket, Hotel boarding card or check-in), along with a valid identification document (Passport, Not about days).

4. Once the service is activated, When can I receive medical attention?
  • If you have acquired the basic bonus, you can go to any of our doctors in the care hours without prior appointment.
  • If you have acquired the Bono Plus and instead of going to our medical centers you want to request a medical visit at home, You must contact our nearest center to arrange the time of the visit. The planned time to offer home medical assistance will be lower than 90 minutes, Except exceptional situations.

*For care and contact data schedules of our centers, please, visit:

DocOnCall : Tel. +34 616906113 Correo and. doconcall@cmjorgani.com

Jorge Clinic : https://share.google/4ZJdkVlhqEP0ZGYAn

International Clinic- Puerto del Carmen: https://share.google/1TQFRWiSNQoFIBAQF

International Clinic-Playa Blanca: https://share.google/npobxO7EuUGxz9qYe

5. Is the bonus reimbursable?

The purchase of the bonus is Not reimbursable.

6. What medical emergencies covers the bonus?

Neither of the two bonus modalities: Basic or plus medical emergencies.

In case of medical emergency, please, Contact the national emergency number immediately 112

7. Is it possible to use the bonus several times during my stay in Lanzarote?

Yeah, The number of medical assists is unlimited during the period of validity of the bond you have hired.

8. What happens if I bought the basic bonus but I need a medical service not included in its conditions?

Then, You can access the service you need paying the corresponding cost with a special discount of the 30% on the usual rate.

9. Can anyone else use my bonus?

No. The bonus is strictly personal and non -transferable.

10. What happens if I decide not to use the service?

Even if you do not activate or do not use the bonus, The purchase will continue to be not reimbursable.

11. What happens if I need a specialist, Like a dentist, cardiologist, gynecologist, traumatologist or digestive?

Specialized medical services are not included in any of the bonds. However, We can help you arrange an appointment with the specialist or dentist that you need. To do this, You just have to contact us in:

Tel. /WhatsApp: +34 616906113 Correo and. doconcall@cmjorgani.com

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